Every question. Precisely answered.

Yes, every trip without exception.

Dark suit and tie is a fixed standard — not an upgrade.

This is what separates a licensed chauffeur from a taxi or ride-share.

Yes.

Chauffeurs operate under strict confidentiality — no recording, no sharing of passenger information or conversations.

Your privacy is non-negotiable.

Yes.

All bookings and pre-trip communication are handled in English.

Chauffeurs manage everyday directions and requests in English — you will never need to speak Japanese.

Yes.

We operate around the clock, 365 days a year, including public holidays.

Please note that a flat late-night / early-morning surcharge of ¥3,000 per trip applies when any part of your journey falls between 22:00 and 06:00 (JST).

It is a fixed fee — not hourly — and is always included in your quotation upfront, so the price you confirm is the price you pay.

Start with our website form.

Add your route, pickup date and time, passengers, and luggage so we can check the right vehicle and fixed rate.

Please submit at least 36 hours before pickup.

Requests within 36 hours are reviewed as last-minute and include a 15% rush surcharge if we can arrange them.

After submitting, use WhatsApp with your request reference if you need support.

Toyota Alphard: best for 1–4 passengers with standard luggage.

Toyota Hiace: best for 5–9 passengers, large groups, golf trips, or heavy luggage.

If you are unsure, tell us your group size and luggage and we will recommend.

Yes.

All vehicles operate under a green-plate commercial licence issued by the Japanese government (特定旅客自動車運送事業), and are fully insured.

Every chauffeur holds a valid hire-car driver's licence under Japanese law.

Yes.

Corporate clients receive consolidated monthly invoicing via bank transfer, priority booking support, and a dedicated contact.

Email [email protected] to set up an account.

Your confirmed quotation includes the scheduled trip's tolls, parking, fuel, and overnight chauffeur accommodation when required.

Route changes or extra time requested after departure may add costs.

If you choose to pay by credit card, a 5% processing fee applies and is shown before payment.

Your day trip includes up to 10 hours.

After 10 hours, extra time costs JPY 2,500 per additional 30 minutes for an Alphard, or JPY 3,000 per additional 30 minutes for a Hiace Grand Cabin.

We can extend the service only if the chauffeur and vehicle are available.

Please tell us as early as possible if you need more time.

We offer three payment options:

1.

Cash — Pay directly to the chauffeur at the beginning or end of the trip.

2.

Credit Card — Secure payment via Stripe payment link or QR code before the trip.

Major credit cards are accepted.

A 5% processing fee applies to credit card payments.

3.

Bank Transfer — Available for corporate clients and approved business accounts.

Receipts are available upon request.

Yes.

Credit card payments receive an automatic PDF receipt by email after the trip — suitable for business expense claims.

Cash payments: receipt issued on request.

No.

Tipping is not customary in Japan and is never expected by our chauffeurs.

A kind word or an online review is the best way to show your appreciation.

Two vehicles: Toyota Alphard (up to 5 passengers, 5 large suitcases) and Toyota Hiace Grand Cabin (up to 9 passengers, 15 large suitcases).

Both are green-plate licensed, non-smoking, and equipped with USB charging.

No sedans.

No smoking (including e-cigarettes).

Drinks in sealed bottles are fine.

Light snacks with no strong smell are OK.

Yes.

USB-A and USB-C ports are available, and free charging cables for iPhone and Android are provided at no charge.

Both are free.

Child seats (infant, toddler, and booster — ISOFIX compatible) and name-board Meet & Greet at arrivals are included.

Request at booking so we can prepare.

Alphard: up to 5 passengers and 5 large suitcases.

Hiace Grand Cabin: up to 9 passengers and 15 large suitcases — at full passenger capacity, luggage must be confirmed in advance.

Oversized items — golf bags, strollers, ski equipment — must be declared at booking.

Yes.

Please notify us at booking with the wheelchair type (foldable / electric / dimensions).

The Toyota Hiace is recommended for larger or electric wheelchairs.

Yes, when the selected vehicle has enough capacity.

Tell us the number of guests, large suitcases, strollers, child seats, and oversized items in the booking form.

We will recommend a Toyota Alphard or Hiace Grand Cabin so your family and luggage can travel together safely and comfortably.

Cancellations are governed by our official Legal Notice under the Specified Commercial Transactions Act:

7 or more days before pickup: Free of charge (100% refund)

From 7 days to 48 hours before pickup: 20% of the confirmed price

From 48 to 24 hours before pickup: 50% of the confirmed price

Within 24 hours or No-Show: 100% of the confirmed price

Note: Cancellation fees are waived if your flight is officially canceled by the airline, provided you notify us immediately.

Tell your chauffeur immediately.

They will confirm feasibility and any added costs — tolls, time surcharges, or parking — before proceeding.

Same-day extensions depend on availability and cannot always be guaranteed.

We immediately email a receipt with your request reference and submitted details.

This confirms that we received your request; it does not confirm the vehicle yet.

Our operations team then checks availability and sends your quotation or booking confirmation separately.

Reply directly to the “Booking Request Received” email with the correct information.

Keep the same email thread and request reference so our operations team can update it accurately.

There is no need to submit a new request.

Yes.

List all stops at booking.

Common examples: airport → hotel → clinic, or multi-district sightseeing across Tokyo.

Any routing surcharges are confirmed before your trip — no surprises.

Yes, from 4 hours minimum.

Tolls, parking, and fuel included.

Popular for Ginza shopping, multi-stop Tokyo sightseeing, and corporate visits.

Advance booking required — same-day availability not guaranteed.

The first 90 minutes after landing are free — at no extra charge.

After that: Alphard ¥2,500 / Hiace ¥3,000 per 30 minutes.

Flight delays are always free — you only pay if the wait is caused by personal activities.

In the arrivals hall, past customs and baggage claim.

Your chauffeur holds a name board.

If you cannot find them, call or WhatsApp the number in your booking confirmation — do not exit the terminal first.

Typically 50–70 minutes (approx. 65 km via expressway).

Allow up to 90 minutes during peak hours.

We monitor real-time traffic and reroute when needed.

Typically 30–45 minutes (approx. 20 km via expressway).

Allow up to 60 minutes during heavy traffic.

Your chauffeur waits in the arrivals hall until you appear.

We track your flight in real time, so they know exactly when you land.

You have 90 minutes after touchdown to clear customs and collect your bags — at no extra charge.

Take your time.

We recommend exchanging at major Tokyo stations (Tokyo, Shinjuku, Shibuya) where queues are minimal.

Airport counters can have 1–2 hour waits.

Your driver can take you to a station counter after drop-off if needed.

Yes — cats, dogs, and small animals are welcome.

Pets must be kept inside a secure carrier or crate throughout the journey.

Passengers without a proper carrier may be refused boarding.

Yes — a popular option for golf and hiking groups.

We drop you off at the golf course or trailhead, then deliver your bags to your hotel ahead of you.

Available for passengers booked on our service only — not standalone cargo.

Yes — hotels, homes, Airbnb, offices, and cruise terminals across Tokyo, Yokohama, Kawasaki, Chiba, and Saitama.

For destinations outside the Greater Tokyo Area (Hakone, Nikko, Karuizawa), contact us for a quote.

Yes.

We serve Osanbashi Pier and Daikoku Pier — approximately 30 minutes from central Tokyo.

Please include your vessel name and arrival/departure time when booking.

Yes — both Tokyo Disneyland and Tokyo DisneySea.

Approximately 30–40 minutes from central Tokyo.

Book at least 48 hours ahead during peak seasons and school holidays.

Yes.

We operate across Japan — Mt.

Fuji, Hakone, Nikko, Karuizawa, ski resorts in Nagano and Niigata, and beyond.

Same-day and multi-day itineraries available.

Contact us for a quote on any destination.

Contact us immediately at [email protected].

We check with the chauffeur right away.

If found, we arrange return shipping at the client's expense.

Items are held for 30 days.

Yes.

Hotel concierge and front-desk teams may submit the booking form for a guest.

Please provide the guest's full name, direct contact details, pickup date and time, destination, passenger count, and luggage count.

The guest or hotel contact will receive the confirmation after our operations team reviews the request.

Yes, when the confirmed vehicle plan has enough space.

Tell us the number of players, standard or hard travel covers, suitcases, and other luggage.

For larger groups, we can coordinate multiple passenger vehicles and an additional Hiace for golf bags; we have served groups of up to 20 golfers this way.

Octoshell Japan provides private chauffeur transport and does not directly sell golf packages or reserve tee times.

If you need help with a course, accommodation, or golf itinerary, we can introduce a licensed travel partner.

Review the latest forecast and course notices before the 7-day free-cancellation deadline.

Golf-course fees are separate and follow the course or booking provider’s policy.

If the course officially closes or your plan changes, contact Octoshell Japan immediately so we can review the confirmed chauffeur service.

Yes.

Octoshell Japan works with travel agencies, DMCs, concierge companies, hotels, family offices, and executive assistants that need private transport in Japan.

Yes, when the trip can be operated safely that way.

Before the first booking, we agree who contacts the passenger, what information is shared, and how urgent changes are handled.

Approved partners may request trade pricing or consolidated billing.

We first review the booking pattern, payment process, service scope, and each team’s responsibilities.