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Japan time (JST) · Tokyo now

Multi-day trips · Events ·Urgent <36h?
Family with luggage meeting a private chauffeur at Haneda Airport arrivals

Haneda arrival guide

Haneda Airport Arrival Guide: Immigration, Customs & Chauffeur Meeting

Arrive close to Tokyo. Your chauffeur awaits. Six clear steps from landing at Haneda Airport to the public arrivals lobby.

Two international terminals. One confirmed arrival plan.

Terminals 2 & 3
Driver after customs
90 min free after landing
Flight-tracked pickup

Arrival steps

Six clear steps after landing

Follow the airport signs and complete one step at a time. Airport staff can help whenever you are unsure.

1

Follow Arrivals

Leave the aircraft and follow the signs for Arrivals and Immigration.

Do not follow transfer signs unless you have another flight.

2

Immigration

Have your passport and arrival information ready. Follow the instructions for a staffed counter or automated gate.

3

Collect your luggage

Check the screen for your flight number and baggage belt. Match each suitcase to its baggage tag.

Report missing or damaged luggage before leaving this area.

4

Plant & animal quarantine — if applicable

Follow the quarantine signs only if you are carrying items that require inspection, such as certain meat, fruit, plants or animal products.

5

Clear customs

Take all your luggage to customs. If you used Visit Japan Web, follow the electronic declaration signs.

Customs officers may still request an inspection.

6

Meet your chauffeur

After customs, follow the airport meeting instructions in your booking confirmation.

Your confirmation identifies the Haneda terminal and exact public meeting point after customs. If the optional ¥3,000 Airport Meet & Greet is selected, it also confirms the name-board workflow. Follow that confirmation rather than a generic arrivals-hall instruction.

After customs

Meet your chauffeur at the confirmed airport meeting point.

International flights may arrive at Terminal 2 or Terminal 3. Your confirmation tells you the correct terminal and exact public meeting point after customs.

Terminal 2 · International

Official airport location

2F · South International Arrivals Lobby

After arrival
Complete immigration, collect your luggage and clear customs, then enter the public arrivals lobby.
Where the chauffeur waits
At the exact public meeting point stated in your booking confirmation.
What to look for
Follow your confirmation. If Meet & Greet was added, look for your booking name on the Octoshell Japan electronic arrival sign.
If you cannot connect
Stay at the confirmed point and contact the operations number before moving elsewhere.

Terminal 3 · International

Official airport location

2F · Arrivals Lobby

After arrival
Complete immigration, collect your luggage and clear customs, then enter the public arrivals lobby.
Where the chauffeur waits
At the exact public meeting point stated in your booking confirmation.
What to look for
Follow your confirmation. If Meet & Greet was added, look for your booking name on the Octoshell Japan electronic arrival sign.
If you cannot connect
Stay at the confirmed point and contact the operations number before moving elsewhere.
Not sure which terminal? Check official airport flight information

Can’t find your chauffeur?

  1. 1StayRemain at the confirmed meeting area.
  2. 2LookFollow the meeting method in your confirmation; if Meet & Greet was added, look for your booking name.
  3. 3CheckOpen your Octoshell Japan booking message and operations contact.
  4. 4SendSend support a photo of the nearest airport sign or recognizable landmark.

Do not change terminals, go to a parking area or search outside unless your confirmed instructions tell you to do so.

WHAT TO LOOK FOR

If Meet & Greet is booked, look for your name.

The optional Airport Meet & Greet service uses this Octoshell Japan electronic arrival sign to display the passenger name from your confirmation.

Octoshell Japan electronic airport arrival sign showing a sample booking name
Recognition example for booked Meet & Greet — the actual sign displays the confirmed passenger name.
  • If Meet & Greet is selected in your booking, look for your name on the Octoshell Japan arrival sign
  • The exact terminal and meeting point in your confirmation
  • Direct support from our multilingual team
  • Flight tracking and 90 minutes of complimentary waiting after landing

Keep your phone connected after landing so we can reach you. Please tell us if your flight, group or luggage changes.

Need a Haneda transfer?

Direct booking total from

¥21,000

¥20,000 route fare + 5% processing

View current transfer pricing
Book Haneda Transfer

Your confirmation shows the terminal, meeting point, vehicle and confirmed total.

DELAYS

Delayed at immigration or baggage claim?

Does the chauffeur wait if arrival procedures take longer?

Yes.

We track the flight and include 90 minutes of complimentary waiting from the actual landing time.

Keep your phone reachable.

If the included period may be exceeded, contact the operations number in your booking message; any additional waiting follows the confirmed booking terms.

Official information

Checked against official guidance

Arrival procedures can change. We review airport and Japan Customs guidance and always ask guests to follow instructions from airport staff.